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Quality Policy

Sapphire’s Quality Policy calls for constant improvement, operational excellence and the timely delivery of superior products and services in order to enhance customer satisfaction. 

In order to achieve this end, Sapphire adheres to the following policies. 

All Sapphire employees know that they are personally responsible for the delivery of quality products and solutions that suit their purpose to all internal and external customers.  In addition, they are accountable for the on-going improvement of process, products and performance. 

Sapphire partners with employees, contractors, customers, suppliers and regulators to achieve superb operational performance and customer satisfaction.  Special emphasis is placed on:

• Improving the quality of products and services.

• Improving cost effectiveness and efficiency.

• Taking a pro-active approach to the management of internal and external supply chains.

• Cultivating a positive attitude  with respect to excellent performance and to satisfying internal and external customers.

• Maintaining systems that result in on-going improvement, sharing good practice and learning from experience both within and outside of the group.

• Having appropriate provisions for document retention and records management .

Sapphire assigns enough resources for all activities and makes sure that work is done by trained and competent people.

Sapphire has effective systems in place for Audit and Inspection as well as Management Review and is committed to using the outcomes of these improvements.  Improvements are implemented and embedded throughout the business planning process. 

Wherever applicable, Sapphire uses suitable national and international standards as well as certification and award methods to help satisfy customers and meet business objectives.

Sapphire controls, evaluates and tracks changes to make sure that they are reflected in all business activities as well as in performance. 

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