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Professional Services
Industry Expertise
If you are projects-based
business looking to maximise profits by increasing operational
efficiencies, Sapphire can help. We enable the finance department to
help their billable service professionals overcome the challenges
they face on a daily basis by eliminating the inefficiencies of
trying to manage multiple project spreadsheets, emails,
correspondence, expense claim and timesheet handling.
Many Service
businesses are faced with the pressures of multiple requests made by
increasingly demanding customers. Allied to this is the increasing
competition within the market – meaning that margins and profits can
be eroded. Finally, add the dynamics of running a service-based
business including various resource and financial management
processes, and you’ll find that all these pressures combined are
increasing operational complexity.
To be successful,
services businesses need business management solutions that provide:
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Real-time
visibility into key performance indicators that include
fee/sales pipeline health, engagement and project
profitability, employee and contractor
productivity/performance, client lifetime value and
satisfaction levels. |
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Streamlined,
automated business processes that help to reduce
administrative burdens across the business, increase
resource utilisation rates and enable greater accuracy in
management information. |
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A
streamlined back-office which includes easy to use
financial, project, expense and time management
applications. |
Sapphire's range of
solutions can help your business to:
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Speed and
automate administration |
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Streamline and
simplify processes |
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Reduce errors and
discrepancies |
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Strengthen
resource retention & satisfaction
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Drive & measures
operational efficiency |
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Provide feedback
to clients & management |
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Reduce charging
errors & revenue leakage |
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Maximising
resource utilisation |
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Achieve a single
view of resource schedules and availability
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Save time
assigning resources to projects
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Increase accuracy
in resource planning and forecasting
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Gain more
effective and profitable project teams through appropriate
staffing |
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Maintain and
match skills profiles against resource and cost rating
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Guide selection
of available resource with appropriate skill-set
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Record multiple
phases of projects |
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Allow time to be
annotated for greater clarity
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For more
information on the solutions that can fulfil these requirements
please visit our
products and solutions section.
If you are
interested in seeing any of our product and services in action, why
not check our current
events section for further
information?
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CASE STUDY: |
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"We
find Sapphire's Hotline Support Capabilities second to none”.
Charterhouse Group
Read Case Study |
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CASE STUDY: |
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"Working
with the Sapphire team has been a very positive experience
and I don't see how much easier it could be to deal with
Sapphire as a company”. MRI Worldwide
Read Case Study |
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